Returns & Refund Policy

Last updated: February 05, 2026

At Dealoria, we want you to feel confident when choosing artwork for your home. We understand that sometimes a purchase may not be exactly what you expected, which is why we offer a clear and straightforward return process.

This policy explains how to return eligible wall art prints, request an exchange, and receive a refund.

1. Our 30-Day Return Policy

We accept return and exchange requests for eligible physical products within 30 days of delivery.

If you decide that a wall art print is not the right fit for your space, you may request a return during this period, provided the product meets the conditions described in this policy.

All returns require prior authorization and are subject to eligibility requirements.

2. Conditions for Returning Artwork

To be eligible for a return, your purchase must satisfy the following requirements:

  • Original Condition: The artwork must be unused and remain in the condition in which it was delivered.

  • Complete Packaging: All original packaging must be included with the returned product.

  • Included Components: Any accessories, attachments, or additional materials supplied with the order must be returned.

  • Proof of Purchase: A valid order confirmation, receipt, or other acceptable proof of purchase must accompany the request.

  • Standard Product Options: The item must not have been personalized or customized beyond the standard variations offered on its product page.

Products that do not meet these conditions may not qualify for a return.

We recommend retaining your original packaging until you have inspected your artwork and are satisfied with your purchase.

3. Starting a Return Request

Before sending any item back, you must contact Dealoria to obtain return authorization.

Please do not ship a return without receiving approval from our customer support team.

To begin, email contact@dealoria.shop with your order number and the reason for your return.

After reviewing your request, we will provide the following if the return is approved:

  • A prepaid return shipping label.

  • Instructions for securely packaging and shipping the artwork.

  • A unique Return Authorization Number (RA#).

The assigned RA# must be clearly displayed on the outside of your return package.

Following these instructions helps ensure that your shipment can be properly identified and processed.

Returns sent without prior authorization will not be accepted or processed, except where applicable law requires otherwise.

4. Artwork Arriving Damaged or Incorrect

We recognize that wall art prints require careful handling during delivery.

If your order arrives damaged, incomplete, or different from the product you purchased, please contact us as soon as possible.

Issues that should be reported include:

  • Artwork damaged during transportation.

  • Packaging that arrives visibly damaged.

  • An incorrect print size, color, or design.

  • Receiving artwork different from the item ordered.

  • Missing accessories, attachments, or included components.

When contacting our support team, please provide your order number and a description of the problem.

We may request photographs of the product or its packaging to help us assess the issue.

Once your request has been reviewed, we will determine an appropriate resolution based on the circumstances and applicable customer rights.

5. Items Excluded From Standard Returns

Certain products are not eligible for standard returns.

These include:

Personalized or Custom-Made Artwork

Wall art prints produced with customer-requested text, photographs, images, or other individual modifications.

Final-Sale and Clearance Products

Items specifically identified as final sale or clearance merchandise.

Products Damaged After Delivery

Artwork or other products damaged through misuse, improper handling, inadequate care, or other customer-caused damage after delivery.

These exclusions do not limit mandatory consumer rights or remedies available under applicable law, including those concerning defective or incorrectly supplied products.

Please review the product description and customization options carefully before completing your purchase.

6. Exchanges and Replacement Purchases

If you would prefer a different artwork design, print size, color, or another available product, the original item must first be returned through our standard return procedure.

Once the original return has been approved, you may place a separate order for your preferred replacement.

Any eligible credit from the approved return may be applied toward the replacement purchase.

Replacement orders are subject to current product availability and applicable pricing.

7. Return Inspection

After your returned package reaches us, the item will be inspected to verify that it satisfies our return conditions.

The inspection process generally takes 3–5 business days after receipt.

During this review, we may assess the artwork's condition, original packaging, included components, and return authorization details.

Once the inspection has been completed, we will notify you of the outcome and whether your refund has been approved.

8. Refund Processing and Timelines

When your return is approved, the applicable refund will be issued to your original payment method within 5–7 business days.

After Dealoria issues the refund, your bank or payment service provider may require an additional 3–10 business days for the funds to appear in your account.

The exact posting time depends on your financial institution or payment provider.

If you have questions about an approved refund, please contact our customer support team for assistance.

9. Return Shipping Costs

Dealoria provides a prepaid return shipping label for all approved returns.

Customers should use the label supplied with their return authorization and follow the accompanying packaging instructions.

Please ensure that your Return Authorization Number is clearly visible on the outside of the package.

Using the authorized label helps us identify your return and complete the inspection and refund process efficiently.

10. Returns & Refund Support

If you need assistance with a return request, exchange, damaged order, or refund status, our customer support team is available to help.

Please include your order number when contacting us about an existing purchase.

Store: Dealoria

Website: https://dealoria.shop

Email: contact@dealoria.shop

Phone: +1 612 842 9451

Address: 321 Quincy St NE, Minneapolis, MN 55413, USA